DCS Cleaning Services LLC Refund & Cancellation Policy

Refund & Cancellation Policy

When customers book services with us, this Refund and Cancellation Policy applies to their booking. It explains what will happen if you cancel, change the date, or want your money back for services from DubaiClean. If you book a service with us, you are agreeing to the rules in this Policy. We offer our booking, cancellation, and refund policies to our customers for the sake of knowledge.

Booking Confirmation

A booking is considered confirmed once DCS Cleaning Services LLC accepts your request. We confirm that your required advance payment is received, which may be 50% of the service cost based on the nature of the job and the terms agreed upon. The appointment date is scheduled through our website, phone, WhatsApp, email, or any other official communication channel.

Payment Policy

Customers can make payments by using our accepted payment methods, including cash, debit card or credit card, or any other available payment options. For online bookings, DubaiClean will process the payments before or after providing the services depending on the type of booking. Once your payments have been processed successfully, our team will send you a confirmation or payment receipt via email, WhatsApp, or another official communication channel for your records.

Cancellation Policy

Our customers also have the option of cancelling their bookings without any cancellation charges if the request is submitted at least 24 hours before the scheduled appointment. However, any cancellation requests which are received within 24 hours before the scheduled service, or after our technicians have been dispatched, can be subject to a cancellation fee of 30% of the service amount based on the total job value and the circumstances of the cancellation.

Rescheduling

Customers can request to reschedule their bookings based on the availability of our staff. We will make any reasonable efforts to accommodate them with reschedule requests. Therefore, any rescheduling requests which are made shortly within 24 hours before the scheduled service may be subject to a 30% cancellation fee, or another applicable amount based on the total project value and circumstances of the request.

No-Show Policy

If our team arrives at the scheduled service location but the customer is unavailable, unable to provide access to the property or cannot be reached out within 1 hour after the scheduled appointment time.

the booking may be considered as a no-show. In such cases, we reserve the right to charge  a 50% no-show applicable service fee or call-out fee applicable depending on the total job value and the circumstances of the no-show.

Refund Policy

If we cancel your confirmed service or fail to deliver the services to you due to reasons within your control, you might be eligible for a full or partial refund based on circumstances.

All approved refunds will normally be processed back to the payment method that was used. However, refunds may take up to 7 working days to be processed, depending on the payment method used and the relevant financial institution. Refunds will not normally be given for services that have been completed already, except where required by law or Dubai Clean Service Guarantee or other policies.

If We Cancel Your Booking

If we need to cancel or postpone a confirmed booking due to unexpected circumstances, we will notify you as soon as possible. If we have already received the payments,  you have the right to reschedule the service or receive a full refund, where applicable.

Exceptions

We reserve the right to decline refunds and apply applicable charges where a cancellation, delay, or service delivery failure happens due to uncontrollable circumstances. These circumstances can include incorrect information provided by the customer during booking, inability to access the property, unsafe working conditions, customer delays, force majeure events, or any other situation that restricts the service from completing on time. 

Changes to This Policy

Dubai Clean may update this Refund and Cancellation Policy from time to time due to changes to our services, business practices, or legal requirements. Any updates will become effective once they are published on our website.

Contact Us

If you have any questions about this Refund and Cancellation Policy or wish to cancel, reschedule, or request a refund for a booking, please get in touch with us using the details available on our website.

• Website: www.dubaiclean.com
• Email: info@dubaiclean.com
• Phone: +97180093327
• WhatsApp: https://api.whatsapp.com/send?phone=97180093327