Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quotation, book a service, or communicate with us. By accessing our website or using our services, you acknowledge that you have read and accepted the practices described in this Privacy Policy.

Interpretation

Words with capitalized initials have the meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For this Privacy Policy:

• Country refers to the United Arab Emirates.
• Cookies are small text files stored on your computer, mobile device, or other device to improve your browsing experience.
• Device means any device that can access our website, including a computer, smartphone, tablet, or similar device.
• Personal Data means any information relating to an identified or identifiable individual.
• Service refers to the Dubai Clean website and the cleaning, maintenance, and related services offered through it.
• Service Provider means any third party engaged by us to support our business operations, including payment processing, website management, customer communication, or service delivery.
• Usage Data refers to information collected automatically when you access or use our website.
• Website refers to the official Dubai Clean website.
• You refers to the individual, company, or organization accessing our website or requesting our services.
  
  

Information We Collect

We may collect personal information when you visit our website, request a quotation, book a service, submit an enquiry, or communicate with us.

Personal Information

Depending on the services you request, we may collect:

• Name
• Email address
• Mobile or telephone number
• Property address
• Service location
• Type of service requested
• Preferred appointment date and time
• Additional instructions or comments you provide
• Payment information, where applicable

This information helps us process bookings, communicate with customers, schedule appointments, provide requested services, process payments, and comply with legal and contractual obligations.

Usage Data

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Time spent on each page
• Referring website or search engine

We use this information to improve website performance, strengthen security, understand visitor behaviour, resolve technical issues, and enhance the overall user experience.

How We Use Your Information

We may use your Personal Data to:

• Process and confirm service bookings.
• Schedule appointments and assign service technicians.
• Contact you regarding quotations, bookings, cancellations, or service updates.
• Respond to enquiries, complaints, and customer support requests.
• Process payments.
• Improve the quality and efficiency of our services.
• Personalise your experience on our website.
• Analyse website traffic and customer preferences.
• Send promotional offers, newsletters, or service updates where you have provided your consent.
• Comply with applicable legal, regulatory, and contractual obligations.

We will only use your information for the purposes described in this Privacy Policy or where otherwise permitted by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality and enhance your browsing experience.

Cookies help us:

• Remember your preferences.
• Improve website performance.
• Understand how visitors use our website.
• Measure the effectiveness of our marketing campaigns.
• Maintain website security.

Most web browsers allow you to manage or turn off cookies through their settings. Please note that disabling cookies may affect certain features or functionality of our website.

We may also use analytics tools and similar technologies to understand website usage better and continuously improve our digital services.

Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us with website management, payment processing, customer support, technical services, and service delivery.

Legal Requirements

We may disclose your information where required by applicable law, court order, government authority, or other legal obligations within the United Arab Emirates.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction while remaining protected under applicable privacy obligations.

With Your Consent

We may share your information with third parties where you have given us your explicit consent.

Payment Information

We offer secure online payment options for selected services. Online payments are processed through trusted third-party payment providers that maintain appropriate security standards. We do not store your debit or credit card details on our own servers. We encourage customers to review the privacy policies of their chosen payment provider before completing any online transaction.

Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services.
• Maintain customer records.
• Resolve disputes.
• Meet legal and regulatory obligations.
• Improve our business operations.

When your information is no longer required, it will be securely deleted or anonymised in accordance with our internal data retention procedures.

Data Security

We implement appropriate administrative, technical, and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or misuse.

While we take reasonable steps to safeguard your information, no method of transmitting data over the internet or storing electronic information is completely secure. We encourage you to use secure internet connections and protect your personal devices when accessing our website.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw your consent to receive marketing communications at any time.
• Request information about how your personal data is collected, processed, stored, and used.

To exercise any of these rights, please get in touch with us using the details provided below. We may request verification of your identity before processing your request.

Children’s Privacy

Our website and services are intended for adults requesting residential or commercial cleaning and maintenance services. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to delete that information promptly.

Parents or guardians who believe a child has provided personal information should contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. These websites operate independently and have their own privacy policies.

We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for their content, security practices, or privacy policies.

International Data Transfers

Depending on the third-party services used to operate our website or process payments, your personal information may be transferred to or processed on secure servers located in different countries.

Where this occurs, we take appropriate contractual and security measures to protect your personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or technology.

Any updates will be published on this page together with the revised effective date. Your continued use of our website or services after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please get in touch with us using the details below.

• Website: www.dubaiclean.com
• Email: info@dubaiclean.com
• Phone: +97180093327
• WhatsApp: https://api.whatsapp.com/send?phone=97180093327

Our team will respond to your enquiry as promptly as possible and assist you with any privacy-related concerns.