DCS Cleaning Services LLC Guarantee

Our Commitment

At DCS Cleaning Services LLC (DubaiClean) we are committed to delivering high-quality cleaning and maintenance services while ensuring customer satisfaction. Our goal is to provide reliable artistry, professional service, and consistent results on every job.

If a service does not meet our quality standards due to an error on our part, we will review the issue promptly and take reasonable steps to resolve it in accordance with this Service Guarantee.

What Our Service Guarantee Covers

1. Quality of Work

If you believe the quality of a completed service does not meet the reasonable expectations due to our workmanship, please notify us within 48 hours of service completion. The complaints received after one month from the date of service will not be entertained. After reviewing the reported issue, we may arrange a complimentary revisit to correct the affected area where appropriate.

2. Service Delays and Missed Appointments

We always make every reasonable effort to arrive at scheduled appointments on time. However, delays may occasionally occur due to traffic, weather conditions, operational requirements, or other unforeseen circumstances.

If our service team expects to be significantly delayed or is unable to attend a scheduled appointment, we will notify you as soon as possible and arrange a new appointment at the earliest available time.

3. Accidental Damage

If an item is accidentally damaged while we are providing our services, please notify us as soon as reasonably possible and provide any relevant details or photographs that may assist our investigation.

We will review the matter carefully and, where we accept responsibility, determine an appropriate resolution, which may include repair, replacement, or reasonable compensation, depending on the circumstances.

4. Billing Issues

If you believe you have been charged incorrectly for a service, please get in touch with us with your booking details. We will review the invoice and correct any billing errors where applicable.

Conditions of the Service Guarantee

This Service Guarantee applies where:

• The service was booked directly with Dubai Clean.
• The reported issue relates to work carried out by our team.
• The issue is reported within 48 hours of service completion.
• Payment for the service has been made in full.
• We are given a reasonable opportunity to inspect the reported issue and, where appropriate, resolve it before any third-party repairs or modifications are carried out.

This Service Guarantee does not apply to:

• Pre-existing damage or defects.
• Normal wear and tear.
• Customer-supplied materials or equipment.
• Damage or issues resulting from misuse, neglect, or third-party interference after the service has been completed.
• Circumstances beyond our reasonable control.

Workmanship Warranty

Our artistry warranty covers defects that result directly from the services performed by our team. It does not cover manufacturer defects, customer-supplied materials or equipment, or damage occurring after the completion of our work due to misuse, neglect, normal wear and tear, or third-party actions.

Certain services may be subject to different warranty periods, limitations, or exclusions. Where applicable, these will be communicated at the time of booking.

Making a Guarantee Claim

If you wish to submit a claim under this Service Guarantee, please get in touch with us as soon as possible. To help us assess your request, please provide your booking details, a description of the issue, and any photographs or supporting information that may assist our review.

Once we receive your claim, we will assess the information provided, investigate the reported issue, and determine an appropriate resolution in accordance with this Service Guarantee. We will keep you informed throughout the review process.

Changes to This Service Guarantee

We may update this Service Guarantee from time to time to reflect changes to our services, business practices, or legal requirements. Any updates will become effective once they are published on our website.

Contact Us

If you have any questions about this Service Guarantee or would like to report an issue with a completed service, please get in touch with us using the details below.

• Website: www.dubaiclean.com
• Email: info@dubaiclean.com
• Phone: +97180093327
• WhatsApp: https://api.whatsapp.com/send?phone=97180093327