DCS Cleaning Services LLC Terms & Conditions

By accessing the DubaiClean website or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. These Terms apply to all website visitors, customers, and anyone using our services.

If you book a service on behalf of another individual or organisation, you confirm that you have the authority to accept these Terms on their behalf. These Terms govern your use of the DubaiClean website and services.

Our Services

Dubai Clean provides a wide range of residential and commercial cleaning and maintenance services across the United Arab Emirates. Our services include residential and commercial cleaning, AC cleaning, AC duct cleaning, water tank cleaning, sofa and mattress cleaning, painting, plumbing, electrical work, water fountain cleaning, artificial grass installation, pest control, and other related maintenance solutions.

Service availability depends on your location, technician availability, scheduling, site conditions, and operational requirements. We reserve the right to decline or cancel any booking if the requested service falls outside our service area, presents health or safety risks, or cannot be completed due to operational or regulatory requirements.

Booking and Appointments

You can request our services through our website, phone, WhatsApp, email, or our contact us form. Please provide accurate and complete information when submitting your request to help us process your booking efficiently.

A booking is confirmed only after we receive, review, and accept your request. Appointment dates and times are subject to availability and may change due to operational requirements, weather conditions, traffic delays, technician availability, or other unforeseen circumstances. If any changes are required, we will notify you as soon as reasonably possible.

When making a booking, you must provide accurate property details, contact information, and any additional information required to deliver the requested service. This helps our technicians locate your property and complete the service efficiently.

You are also responsible for ensuring our technicians have safe and timely access to the property at the scheduled appointment time. If access is unavailable or significantly delayed, the appointment may need to be postponed or rescheduled. Additional charges may apply where applicable.

Pricing and Payment

Service pricing depends on the type of service, property size, property condition, and the overall scope of work. Where possible, DubaiClean will provide an estimate or quotation before the service begins. If additional work or materials are required after the initial inspection, we will inform you and obtain your approval before proceeding.

Payments can be made using our approved payment methods, including bank transfer, cash, and debit or credit cards where available. Applicable taxes and government fees will be added where required under the laws of the United Arab Emirates. Failure to make payment on time may result in booking delays, cancellation, or additional charges where permitted by applicable law.

Cancellation and Rescheduling

If you need to cancel or reschedule your booking, please get in touch with us preferably at least 24 hours before your scheduled appointment at your property. Early notice helps us manage technician schedules and minimise service disruptions. If your cancellation is received within the applicable notice period, no cancellation fee will apply.

However, if our team has already been dispatched or the cancellation occurs at the last minute, a cancellation fee may apply where permitted. Any applicable cancellation charges will depend on the timing of your request and the resources allocated to your booking. We will always inform you of any charges before they are applied. You review refund and cancelation policy detailed page.

Customer Responsibilities

Before our technicians arrive, please ensure the work area is safe, accessible, and free from hazards. We recommend removing or securing valuable, fragile, or personal belongings before the scheduled appointment.

Customers are responsible for providing safe access to the property and ensuring the work area is ready before the service begins. Delays caused by restricted access may affect the scheduled appointment.

DCS Cleaning Services LLC Guarantee

We are committed to delivering professional, high-quality cleaning and maintenance services. Where applicable, selected services may be covered under the DubaiClean Guarantee. The scope, eligibility, coverage period, terms, conditions, and limitations of the guarantee are explained separately in our Guarantee Policy.

Prohibited Use of the Website

Users must not engage in any unlawful, fraudulent, or prohibited activity while using the DubaiClean website. This includes attempting to disrupt website operations, compromise website security, upload malicious software, submit false information, or copy website content without prior written permission.

Users must also avoid any activity that may harm Dubai Clean, its website, its reputation, or its services.

We reserve the right to suspend or restrict access to our website if these Terms are violated or the website is misused. Where necessary, Dubai Clean may take appropriate legal action against unlawful activities or misuse.