Moving to a new apartment in Dubai can be both exciting and challenging, especially when it comes to ensuring that your essential utilities, such as electricity and water, continue without interruption. One of the most important tasks during this transition is managing your DEWA (Dubai Electricity and Water Authority) connection. Many residents assume that moving homes automatically transfers their DEWA account, but in reality, DEWA requires a move-out from the old apartment and a move-in for the new one, making it essential to understand the correct process. Failing to follow the proper steps can lead to billing issues, delayed services, or even temporary disconnection, which can disrupt your move and daily life. By familiarizing yourself with the procedures, preparing the required documents, and submitting your request on time, you can ensure a smooth transfer.
1. Is It Possible to Transfer a DEWA Connection?
Yes, it is absolutely possible to transfer a DEWA (Dubai Electricity and Water Authority) connection, and the process is designed to be straightforward for both residents and businesses. Whether you’re moving into a new home, taking over a commercial property, or shifting responsibility between tenants, DEWA allows connection transfers with proper documentation. Understanding how the transfer works can help you avoid service interruptions, unexpected charges, or delays during your move in Dubai.
Transferring DEWA When Moving to a New Home
When you move into a new apartment or villa in Dubai, the DEWA connection does not automatically transfer to your name. You must apply for a transfer to ensure uninterrupted electricity and water services. This process typically requires your Emirates ID, Ejari registration, passport copy, and a refundable security deposit. Once submitted through DEWA’s online portal or app, the transfer is usually completed within a short timeframe. Proper planning ensures you have utilities active from day one, avoiding inconvenience during move-in or post-renovation cleaning activities.
DEWA Transfer for Businesses and Commercial Properties
For offices, shops, or commercial spaces, transferring a DEWA connection is equally possible but involves additional verification. Businesses must provide valid trade licenses, tenancy contracts, and authorized signatory details. This is especially important when a company takes over an existing space, as unpaid bills or unresolved accounts from previous tenants can cause delays. Ensuring a clean transfer protects your business operations from unexpected disruptions and allows you to set up utilities efficiently before opening or resuming work.
Key Things to Know Before Transferring a DEWA Connection
Before initiating a DEWA transfer, it’s important to confirm that the previous account has been cleared of outstanding bills. Any unpaid dues must be settled before the connection can be transferred. Additionally, security deposits differ between residential and commercial properties, so budgeting ahead is essential. Understanding these requirements helps streamline the process, reduces approval delays, and ensures compliance with DEWA regulations, giving you peace of mind during property handovers or relocations.
2. Step-by-Step – How Do I Move My DEWA Connection When Changing Apartments?
Moving to a new apartment in Dubai can be exciting, but ensuring that your electricity and water services are transferred smoothly is crucial. DEWA (Dubai Electricity and Water Authority) provides a clear process for moving your connection from one property to another, but missing a step can result in delays or service disruptions. Understanding the step-by-step process helps you plan ahead, avoid unnecessary charges, and enjoy a seamless transition.
Clear Outstanding Bills and Confirm Account Status
Before initiating the transfer, make sure your current DEWA account is fully settled. Any unpaid bills or pending issues can prevent your connection from being moved. Checking your account status via the DEWA app or website is the first essential step. This ensures that the transfer process is smooth and avoids delays at the time of moving. Clearing bills also protects your account history, prevents disputes, and ensures that the new property is free from previous tenant liabilities.
Gather Required Documents
Once your account is ready, gather all the necessary documents to submit a transfer request. For residential transfers, you will typically need your Emirates ID, passport copy, Ejari tenancy contract, and proof of residence at the new apartment. Having all documents prepared in advance not only speeds up the process but also minimizes errors or rejected requests. Organized documentation ensures a hassle-free transfer and demonstrates compliance with DEWA’s verification requirements.
Submit Transfer Request and Activate Connection
With your account cleared and documents ready, submit the transfer request via the DEWA online portal, mobile app, or customer service center. Specify your new apartment details and schedule a suitable date for connection activation. DEWA will process your request, and once approved, your electricity and water services will be transferred to your name at the new property. Following up on confirmation and checking that meters are functional ensures uninterrupted service and avoids any inconvenience during move-in.
3. Understanding DEWA Fees and Deposits in Dubai
When setting up or transferring a DEWA (Dubai Electricity and Water Authority) connection, it’s important to understand the deposits and charges involved. These fees ensure that your electricity and water services are activated and maintained properly, and they vary depending on the type of property, account, and usage. Being aware of the general types of charges helps you plan your move efficiently and avoid surprises.
| Type of Charge / Deposit | Description |
| Security Deposit (Residential) | A refundable deposit required when opening or transferring a residential account. |
| Security Deposit (Commercial) | Higher refundable deposit for commercial or industrial properties. |
| Connection Fee | One-time fee to initiate electricity and water connection. |
| Service Activation Fee | Charged for activating DEWA services after approval. |
| Outstanding Bills Clearance | Any unpaid bills from previous tenants must be settled before transfer. |
| Meter Testing Fee (if requested) | Optional fee for checking meter accuracy. |
4. Common Mistakes to Avoid When Moving DEWA Connections
Many tenants face problems simply because small steps are overlooked. Avoiding these mistakes can save time and money:
- Forgetting to apply for DEWA move-out before leaving
- Submitting move-in without completing Ejari registration
- Leaving unpaid bills on the old account
- Selecting the wrong disconnection date
- Assuming utilities stop automatically after vacating
Being proactive with these steps ensures uninterrupted service at your new home and no financial complications later.
Conclusion
Moving your DEWA connection when changing apartments in Dubai doesn’t have to be stressful. While it may seem complicated at first, understanding that DEWA operates through a move-out and move-in process rather than a simple transfer is key to avoiding unnecessary billing issues or service interruptions. By planning ahead, keeping all necessary documents ready, and following DEWA’s official procedures, tenants can ensure a smooth, hassle-free transition. It’s also important to consider professional assistance for related services during your move. Companies like DubaiClean not only help with deep cleaning and property maintenance but can also guide residents on preparing their homes for handover or move-in, ensuring that your new apartment is spotless and ready for occupancy.
