Welcome to DCS Cleaning Services (DubaiClean). These Terms of Service (“Terms”) govern your use of our website at https://dubaiclean.com (“Site”) and the services we provide. By accessing our Site or booking our services, you agree to be bound by these Terms.
1. About Us
DCS Cleaning Services operates under the trade name “DubaiClean” and is registered in the United Arab Emirates. Our principal place of business is in Dubai, UAE.
Services Offered:
- Deep Cleaning
- AC Cleaning and Maintenance
- Upholstery Cleaning
- Painting Services
- Pest Control
- Marble Polishing
2. Acceptance of Terms
By using our Site or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.
3. Eligibility
- You must be at least 18 years of age to use this Site and book our services
- Users under the age of 18 are not permitted to register as users or conduct transactions on this Site
- By using this Site, you represent and warrant that you are of legal age and have the legal capacity to enter into these Terms
4. Governing Law and Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates
- Any purchase, dispute, or claim arising out of or in connection with this Site or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE
- Our country of domicile is the United Arab Emirates
5. Service Bookings
5.1 Booking Process
- All bookings must be made through our Site, mobile app, phone, or email
- You must provide accurate and complete information when making a booking
- A booking is confirmed only when you receive a confirmation email or SMS from us
5.2 Service Availability
- Service availability is subject to our schedule and the availability of our service professionals
- We reserve the right to decline any booking request at our discretion
- Service areas are limited to locations within Dubai and surrounding emirates as specified on our Site
5.3 Access Requirements
- You must provide access to the service location at the scheduled time
- If our team cannot access the property due to your unavailability, it will be considered a “No-Show” and cancellation charges will apply
- You are responsible for securing any pets and informing us of any safety concerns at the property
6. Payment Terms
6.1 Accepted Payment Methods
- We accept Visa and Mastercard debit and credit cards in AED
- Cash payments upon service completion
- Digital wallets (Apple Pay, Google Pay)
- Bank transfers for corporate accounts
6.2 Pricing and Currency
- All prices are displayed in UAE Dirhams (AED) and include applicable VAT
- The price and currency displayed at checkout will be the same as printed on the transaction receipt
- The amount charged to your card will be shown in your card’s currency as converted by your card issuer
6.3 Payment Processing
- For advance payments, your card will be authorized at booking and charged upon service completion
- You must retain a copy of all transaction records and receipts
- Payment confirmation will be sent via email within 24 hours of payment processing
7. User Account and Security
7.1 Account Registration
- You may create an account to manage bookings and access special features
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
7.2 Account Accuracy
- You agree to provide accurate, current, and complete information
- You agree to update your information as necessary to maintain its accuracy
- We reserve the right to suspend or terminate accounts with false or misleading information
8. Cancellations and Refunds
Please refer to our separate Payment and Refund Policy for detailed information regarding cancellations, rescheduling, and refunds.
9. Service Guarantee and Liability
9.1 100% Satisfaction Guarantee
- We stand behind the quality of our work with a 100% Satisfaction Guarantee
- If you’re not satisfied, contact us within 24 hours and we’ll make it right
9.2 Limitation of Liability
- Our liability is limited to the cost of the service provided
- We are not liable for any pre-existing damage to your property
- You must report any damage claims within 24 hours of service completion
- We maintain comprehensive insurance coverage for all our services
9.3 Client Responsibilities
- You must inform us of any fragile items, valuables, or special requirements before service
- We are not responsible for items not disclosed to us prior to service
- You are responsible for securing personal valuables and important documents
10. Insurance and Professional Standards
- All our service professionals are trained, vetted, and insured
- We use professional-grade, eco-friendly cleaning products and equipment
- Our team members undergo background checks and regular training
- We comply with all UAE health and safety regulations
11. Intellectual Property
11.1 Site Content
- All content on this Site, including text, graphics, logos, images, and software, is the property of DCS Cleaning Services or its licensors
- You may not reproduce, distribute, modify, or create derivative works without our express written permission
11.2 Trademarks
- “DCS Cleaning Services,” “DubaiClean,” and our logos are trademarks of our company
- Unauthorized use of our trademarks is strictly prohibited
12. Privacy and Data Protection
- We are committed to protecting your privacy and personal information
- Our collection and use of personal data is governed by our Privacy Policy
- We comply with UAE data protection regulations
- We will never share your personal information with third parties without your consent, except as required by law
13. Prohibited Activities
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the Site or servers
- Use any automated system to access the Site without permission
- Impersonate any person or entity or misrepresent your affiliation
- Transmit any viruses, malware, or harmful code
14. Trade Sanctions and Restrictions
- We will not trade with or provide services to countries or entities subject to OFAC (Office of Foreign Assets Control) sanctions
- We comply with all applicable international trade laws and regulations
- We reserve the right to refuse service to individuals or entities on sanctions lists
15. Reviews and Testimonials
- You may be invited to leave reviews or testimonials about our services
- By submitting a review, you grant us the right to use it in our marketing materials
- Reviews must be honest, accurate, and based on your genuine experience
- We reserve the right to remove reviews that are offensive, false, or violate these Terms
16. Third-Party Services
- Our Site may contain links to third-party websites or services
- We are not responsible for the content, terms, or practices of third-party sites
- Your use of third-party services is at your own risk
17. Modifications to Terms
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting to the Site
- Continued use of our Site or services after changes constitutes acceptance of the modified Terms
- We will notify registered users of material changes via email
18. Modifications to Services
- We reserve the right to modify, suspend, or discontinue any aspect of our services at any time
- We may change service prices with reasonable notice
- Changes to services will not affect bookings already confirmed
19. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, epidemics, or pandemics
- Government actions or regulations
- War, civil unrest, or terrorism
- Strikes or labor disputes
- Utility failures or telecommunications outages
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and Payment and Refund Policy, constitute the entire agreement between you and DCS Cleaning Services regarding the use of our Site and services.
22. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
23. Contact Information
If you have any questions about these Terms of Service, please contact us:
DCS Cleaning Services (DubaiClean)
Email: [email protected]
Phone: +971 50 706 1849
Website: https://dubaiclean.com
Address: Warehouse S04, Near Al Quoz Bus Station, First Al Khail Street, Dubai
By using our Site and services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.